How do I claim a promotion?
To claim a promotion, first log in to your account and navigate to the Promotions section. Browse the available offers and select the one you wish to activate. Most offers require you to click an 'Opt-in' or 'Claim' button before making a deposit or placing a wager to ensure the bonus is tracked correctly.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt in to the offer before completing the deposit. Additionally, some promotions may only apply to specific payment methods or may not be compatible with other active bonuses. Always check the specific terms link attached to the offer for eligibility requirements.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the offer terms. If you have an active bonus, you typically need to complete the wagering requirements or cancel the current offer before you can opt in to a new one. Check the terms page for stacking rules.
Where do I check the terms for a specific promotion?
Every active promotion displayed in your account section includes a direct link to its specific terms and conditions. This link provides the final authoritative wording on wagering requirements, eligible games, and maximum limits. You can also find general rules on the main /terms/ page.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile browsers and through the official app download. The process for opting in and tracking your bonus progress is identical across all devices, ensuring a seamless experience whether you are on a desktop or a smartphone.
What happens if I forget to opt in?
If you forget to opt in before taking the required action, the promotion typically will not be applied retrospectively. We strongly recommend double-checking that the 'Opt-in' status is confirmed in your account before making any deposits or placing wagers intended for a bonus.
Can I cancel an active promotion?
In many cases, you can cancel an active promotion through your account settings; however, doing so usually results in the forfeiture of any remaining bonus funds and winnings derived from that bonus. Please review the terms link for the specific offer before canceling.
How do I find out when new promotions are released?
The best way to stay updated is to check the Promotions section of your account regularly after logging in. You may also receive notifications via your registered contact methods or see announcements on the main dashboard regarding new categories or updated offers.